Question 1

What is a Managed Service Provider (MSP)?

Accepted Answer

A Managed Service Provider (MSP) is a company that remotely manages a customer's IT infrastructure and end-user systems on a proactive basis. Rather than reacting to problems after they occur, an MSP monitors your systems 24/7, performs maintenance, applies updates, and resolves issues — often before you even notice them. This approach reduces downtime, improves security, and provides predictable IT costs.

Question 2

Where is CVN Managed Services located and what area do you serve?

Accepted Answer

We are headquartered at 615 Commissioners Rd E, London, Ontario, Canada. We service most of South Western Ontario from Brantford/Waterloo to Windsor/Sarnia, including London, Woodstock, Kitchener, Cambridge, St. Thomas, Strathroy, Chatham, and surrounding areas.

Question 3

Is CVN Managed Services a Canadian company?

Accepted Answer

Yes! CVN Managed Services is a registered trade name of CVN Technologies Inc., a Canadian company headquartered in London, Ontario. We are proudly Canadian-owned and operated, with a strong commitment to supporting our local business community.

Question 4

How long has CVN Managed Services been in business?

Accepted Answer

CVN Managed Services officially launched operations in early 2025 as part of the CVN Technologies Inc. tech group. While we're a new company, our team brings extensive experience in IT management, cybersecurity, and business technology solutions.

Question 5

What services does CVN Managed Services offer?

Accepted Answer

We offer a comprehensive range of IT services including: Managed IT Services, Network Improvements, Cybersecurity & Ransomware Prevention, Cloud Backups & Disaster Recovery, Advanced Endpoint Management, VOIP Phone Systems, Website Design, Web Hosting, Dedicated Server Hosting, Domain Management, SEO & Marketing, and more. We are your one-stop IT partner.

Question 6

What does “Unlimited Support” mean?

Accepted Answer

Unlimited support means there are no per-ticket charges, no hourly billing caps, and no limits on how many times you can contact us for help. Whether you have one issue per month or twenty, you pay the same flat monthly rate. This applies to both remote support and (in Package 2 and above) on-site visits.

Question 7

Do you offer on-site support?

Accepted Answer

Yes! Package 1 includes limited on-site support, and Package 2 includes unlimited on-site support. Our team is local to South Western Ontario and can dispatch technicians to your location when remote support isn't sufficient.

Question 8

What is Remote Support and how does it work?

Accepted Answer

Remote support allows our technicians to securely connect to your computers and servers over the internet to diagnose and fix problems without needing to physically visit your location. Most common IT issues can be resolved this way in minutes. We use industry-standard, encrypted tools to protect your data during remote sessions.

Question 9

What cybersecurity services do you provide?

Accepted Answer

Our cybersecurity services include ransomware prevention, malware protection, endpoint detection and response (EDR), security patch management, firewall management, email security, cybersecurity awareness, and more. We take a multi-layered approach to security to protect your business from today's evolving threats.

Question 10

How much does Managed IT Services cost?

Accepted Answer

Our services start at $60/month per user for Package 1 (remote support focused) and $110/month per device for Package 2 (full managed services with unlimited on-site support and advanced security). Package 3 (everything plus marketing, VOIP, hosting, and more) is custom-priced. Contact us for a personalized quote.

Question 11

Are there any hidden fees or setup costs?

Accepted Answer

No. We believe in transparent, predictable pricing. Your monthly invoice will be exactly what was quoted — no surprise fees, no per-incident charges above your plan, and no hidden costs. If there are ever any additional costs (e.g., for hardware or third-party software licenses), we will always communicate these clearly upfront.

Question 12

Do you require long-term contracts?

Accepted Answer

We offer both month-to-month and annual contract options. Annual contracts come with preferred pricing. We're confident in the quality of our services — we want you to stay because you love working with us, not because you're locked in.

Question 13

What payment methods do you accept?

Accepted Answer

We accept e-Transfer, credit card, and pre-authorized bank debit. Monthly invoices are issued at the start of each billing period. Contact us for enterprise billing options if needed.

Question 14

How do I get started with CVN Managed Services?

Accepted Answer

Getting started is easy! Simply contact us via our website, email, or phone. We'll schedule a no-obligation consultation to assess your current IT environment, discuss your needs, and recommend the right package. Once agreed, our onboarding team will deploy our management tools and begin monitoring — typically within 1-3 business days.

Question 15

Will there be disruption during the onboarding process?

Accepted Answer

We design our onboarding process to be minimally disruptive. Most of the initial setup happens in the background without interrupting your workday. In cases where brief downtime is required (e.g., for major network changes), we schedule this during off-hours or weekends with your approval.

Question 16

What if I already have an IT person or department?

Accepted Answer

No problem! Many of our clients co-manage their IT with us — we handle the monitoring, security, backups, and after-hours support, while your internal person focuses on strategic projects and day-to-day user requests. We work as an extension of your team, not a replacement.

Question 17

What is the free Password Manager included with my plan?

Accepted Answer

All CVN Managed Services clients receive access to an enterprise-grade password manager at no additional cost. This tool allows your team to securely store, share, and manage credentials with strong encryption. It also helps enforce password policies and reduce the risk of credential-based breaches.

Question 18

How do I access the Password Vault?

Accepted Answer

You can access your password vault at vault.cvnmanagedservices.com. Upon onboarding, you'll receive credentials and setup instructions. Our team is happy to help with setup and training.

Question 19

How do I submit a support ticket?

Accepted Answer

You can submit a support ticket any time at helpdesk.cvnmanagedservices.com/client. Alternatively, call us at +1 (844) 621-1549 or email info@cvnmanagedservices.com. Critical and high-priority issues receive immediate attention.

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