Top questions answered
In this section, you can address common questions efficiently.
Our pricing is available for all to see, Pricing break downs are explained in our Service Pages as well as addon prices. For exact pricing please give us a call or contact us for a quote. We pride our selves on transparent pricing with zero hidden fees or prices.
To request technical support, Please submit a ticket under the Resource Hub | Submit Ticket Tab, Alternatively you can leave us a Email on our Contact US Page or call us to get technical support.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
Our hours of operation are 9 - 7 Monday to Friday, Weekends by appointment only. We do offer 24/7 Emergency service to clients and non clients that need urgent technical support.
Please contact us or submit a ticket to request on-site Support services.
To prepare for a on-site visit please ensure that the computers or electronics to be serviced are accessible, and follow the prep instructions the technician will send you prior to coming on-site.
Yes, We support all kinds of custom software and often recommend our own or other custom software as a good alternative to expensive brand name software.
We service all of southern Ontario from Sarnia/Windsor to Northern Toronto Region.
Data Backups, Yes these are critical and always 100% recommended, Could you survive a server failure that loses all your clients data? Imagine how long it would take to rebuild your customers data. Its always recommended to have a off-site backup or at least a NAS for data backups.
