<?php
$page_title = 'Frequently Asked Questions';
$meta_description = 'Find answers to common questions about CVN Managed Services — our pricing, support plans, service area, onboarding process, and more.';
require_once __DIR__ . '/../config.php';
require_once __DIR__ . '/../includes/header.php';

$faqs = [
    'General' => [
        ['q' => 'What is a Managed Service Provider (MSP)?', 'a' => 'A Managed Service Provider (MSP) is a company that remotely manages a customer\'s IT infrastructure and end-user systems on a proactive basis. Rather than reacting to problems after they occur, an MSP monitors your systems 24/7, performs maintenance, applies updates, and resolves issues — often before you even notice them. This approach reduces downtime, improves security, and provides predictable IT costs.'],
        ['q' => 'Where is CVN Managed Services located and what area do you serve?', 'a' => 'We are headquartered at 615 Commissioners Rd E, London, Ontario, Canada. We service most of South Western Ontario from Brantford/Waterloo to Windsor/Sarnia, including London, Woodstock, Kitchener, Cambridge, St. Thomas, Strathroy, Chatham, and surrounding areas.'],
        ['q' => 'Is CVN Managed Services a Canadian company?', 'a' => 'Yes! CVN Managed Services is a registered trade name of CVN Technologies Inc., a Canadian company headquartered in London, Ontario. We are proudly Canadian-owned and operated, with a strong commitment to supporting our local business community.'],
        ['q' => 'How long has CVN Managed Services been in business?', 'a' => 'CVN Managed Services officially launched operations in early 2025 as part of the CVN Technologies Inc. tech group. While we\'re a new company, our team brings extensive experience in IT management, cybersecurity, and business technology solutions.'],
    ],
    'Services & Support' => [
        ['q' => 'What services does CVN Managed Services offer?', 'a' => 'We offer a comprehensive range of IT services including: Managed IT Services, Network Improvements, Cybersecurity & Ransomware Prevention, Cloud Backups & Disaster Recovery, Advanced Endpoint Management, VOIP Phone Systems, Website Design, Web Hosting, Dedicated Server Hosting, Domain Management, SEO & Marketing, and more. We are your one-stop IT partner.'],
        ['q' => 'What does "Unlimited Support" mean?', 'a' => 'Unlimited support means there are no per-ticket charges, no hourly billing caps, and no limits on how many times you can contact us for help. Whether you have one issue per month or twenty, you pay the same flat monthly rate. This applies to both remote support and (in Package 2 and above) on-site visits.'],
        ['q' => 'Do you offer on-site support?', 'a' => 'Yes! Package 1 includes limited on-site support, and Package 2 includes unlimited on-site support. Our team is local to South Western Ontario and can dispatch technicians to your location when remote support isn\'t sufficient.'],
        ['q' => 'What is Remote Support and how does it work?', 'a' => 'Remote support allows our technicians to securely connect to your computers and servers over the internet to diagnose and fix problems without needing to physically visit your location. Most common IT issues can be resolved this way in minutes. We use industry-standard, encrypted tools to protect your data during remote sessions.'],
        ['q' => 'What cybersecurity services do you provide?', 'a' => 'Our cybersecurity services include ransomware prevention, malware protection, endpoint detection and response (EDR), security patch management, firewall management, email security, cybersecurity awareness, and more. We take a multi-layered approach to security to protect your business from today\'s evolving threats.'],
    ],
    'Pricing & Billing' => [
        ['q' => 'How much does Managed IT Services cost?', 'a' => 'Our services start at $60/month per user for Package 1 (remote support focused) and $110/month per device for Package 2 (full managed services with unlimited on-site support and advanced security). Package 3 (everything plus marketing, VOIP, hosting, and more) is custom-priced. Contact us for a personalized quote.'],
        ['q' => 'Are there any hidden fees or setup costs?', 'a' => 'No. We believe in transparent, predictable pricing. Your monthly invoice will be exactly what was quoted — no surprise fees, no per-incident charges above your plan, and no hidden costs. If there are ever any additional costs (e.g., for hardware or third-party software licenses), we will always communicate these clearly upfront.'],
        ['q' => 'Do you require long-term contracts?', 'a' => 'We offer both month-to-month and annual contract options. Annual contracts come with preferred pricing. We\'re confident in the quality of our services — we want you to stay because you love working with us, not because you\'re locked in.'],
        ['q' => 'What payment methods do you accept?', 'a' => 'We accept e-Transfer, credit card, and pre-authorized bank debit. Monthly invoices are issued at the start of each billing period. Contact us for enterprise billing options if needed.'],
    ],
    'Onboarding & Getting Started' => [
        ['q' => 'How do I get started with CVN Managed Services?', 'a' => 'Getting started is easy! Simply contact us via our website, email, or phone. We\'ll schedule a no-obligation consultation to assess your current IT environment, discuss your needs, and recommend the right package. Once agreed, our onboarding team will deploy our management tools and begin monitoring — typically within 1-3 business days.'],
        ['q' => 'Will there be disruption during the onboarding process?', 'a' => 'We design our onboarding process to be minimally disruptive. Most of the initial setup happens in the background without interrupting your workday. In cases where brief downtime is required (e.g., for major network changes), we schedule this during off-hours or weekends with your approval.'],
        ['q' => 'What if I already have an IT person or department?', 'a' => 'No problem! Many of our clients co-manage their IT with us — we handle the monitoring, security, backups, and after-hours support, while your internal person focuses on strategic projects and day-to-day user requests. We work as an extension of your team, not a replacement.'],
    ],
    'Password Vault & Tools' => [
        ['q' => 'What is the free Password Manager included with my plan?', 'a' => 'All CVN Managed Services clients receive access to an enterprise-grade password manager at no additional cost. This tool allows your team to securely store, share, and manage credentials with strong encryption. It also helps enforce password policies and reduce the risk of credential-based breaches.'],
        ['q' => 'How do I access the Password Vault?', 'a' => 'You can access your password vault at vault.cvnmanagedservices.com. Upon onboarding, you\'ll receive credentials and setup instructions. Our team is happy to help with setup and training.'],
        ['q' => 'How do I submit a support ticket?', 'a' => 'You can submit a support ticket any time at helpdesk.cvnmanagedservices.com/client. Alternatively, call us at ' . SITE_PHONE . ' or email ' . SITE_EMAIL . '. Critical and high-priority issues receive immediate attention.'],
    ],
];
?>

<section class="page-hero">
  <div class="container">
    <div class="section-label">FAQ</div>
    <h1>Frequently Asked Questions</h1>
    <p>Find answers to common questions about our services, pricing, and how we work.</p>
  </div>
</section>

<section class="content-section">
  <div class="container" style="max-width:860px;">

    <?php foreach ($faqs as $category => $questions): ?>
    <div style="margin-bottom:48px;">
      <h2 style="font-size:1.3rem;margin-bottom:20px;padding-bottom:12px;border-bottom:2px solid var(--border);"><?= htmlspecialchars($category) ?></h2>
      <div class="faq-list">
        <?php foreach ($questions as $faq): ?>
        <div class="faq-item">
          <button class="faq-question" aria-expanded="false">
            <span><?= htmlspecialchars($faq['q']) ?></span>
            <span class="faq-icon">+</span>
          </button>
          <div class="faq-answer">
            <div class="faq-answer-inner"><?= htmlspecialchars($faq['a']) ?></div>
          </div>
        </div>
        <?php endforeach; ?>
      </div>
    </div>
    <?php endforeach; ?>

    <div style="background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:36px;text-align:center;margin-top:40px;">
      <div style="font-size:2rem;margin-bottom:12px;">💬</div>
      <h3>Still have questions?</h3>
      <p style="color:var(--text-secondary);margin:12px 0 24px;">Can't find the answer you're looking for? Our team is happy to help.</p>
      <div style="display:flex;gap:12px;justify-content:center;flex-wrap:wrap;">
        <a href="/pages/contact" class="btn btn-primary">Contact Us</a>
        <a href="tel:<?= preg_replace('/\D/', '', SITE_PHONE) ?>" class="btn btn-outline">📞 <?= SITE_PHONE ?></a>
      </div>
    </div>

  </div>
</section>

<?php require_once __DIR__ . '/../includes/footer.php'; ?>