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"X-rays take forever to open"
Large image files on a slow network or an overloaded server make every chairside lookup a wait. We measure where the delay is and fix that part, whether it's a switch, a disk or a workstation.
IT support for dental offices in Southwestern Ontario
Imaging that opens instantly, a practice system that's up before the first patient, and patient records that stay private. We look after the technology behind all three for dental offices in London, Windsor, Sarnia, St. Thomas and Woodstock.
Sound Familiar?
What we hear from dental offices
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"The front-desk PC is also the server"
Many offices run their practice software from a computer someone also uses all day. One unexpected restart takes the whole office down. We move it somewhere safer.
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"Nobody knows the admin password"
When the person who set things up has moved on, simple changes become emergencies. We document every system and keep credentials in a managed vault.
What We Look After
Everything your office runs on
We don't replace your practice-software or imaging vendors. We look after everything their software depends on, and we deal with their support teams for you when a problem is on their side.
- Front-desk and chairside workstations
- Imaging PCs, sensors and intraoral cameras, plus the storage behind them
- The practice management server, on-premise or the connection to a cloud system
- Separate networks for clinical systems, payment terminals and waiting-room Wi-Fi
- Email, with encrypted messaging for sending records to specialists and labs
- Phones and VoIP, including keeping fax for referrals (VoIP systems)
Privacy
PHIPA applies to dental offices too
A dentist is a health information custodian under Ontario's PHIPA, with the same duties to protect patient information as a medical clinic.
See how each duty maps to the work we do on our clinic IT page, or read our PHIPA IT checklist.
Published Pricing
What it costs
We publish our prices, which most IT providers in the region don't. Rates are in Canadian dollars, billed monthly, plus tax.
$60 /user/mo
Unlimited remote helpdesk, 24/7 monitoring, patching, managed antivirus and a password manager. Suits a small office on cloud practice software.
$110 /device/mo
Everything in Essential, plus unlimited on-site support, the full security suite with email protection, cloud backup and disaster recovery, and priority emergency response.
Custom quote
For multi-location practices. Adds VoIP, hosting, a technology roadmap and controls planned around your privacy program.
Compare every plan in detail → · How we cut IT and software costs →
Where We Work
Dental offices across Southwestern Ontario
We're based at 615 Commissioners Rd E in London. Remote support covers every client. On-site visits cover London, St. Thomas, Woodstock, Sarnia and Windsor, plus the towns in between.
Questions
Dental office IT, answered
Yes. A dentist providing care is a health information custodian under PHIPA, so the same duties to protect, limit access to and report breaches of patient information apply as in a medical clinic.
Yes. We look after the computers, network and storage your imaging software and sensors run on, keep images backed up, and work with your imaging vendor when a problem is inside their software.
Plans start at $60 per user per month. Most dental offices fit our Professional plan at $110 per device per month, which adds on-site support, the full security suite and cloud backup. You get a written quote before you sign anything.
Yes. We separate the clinical network, the payment terminals and the waiting-room Wi-Fi so a problem on one can't reach the others.
Book a free 15-minute IT check for your office
We'll ask how your office handles imaging, accounts, devices and backups, and tell you the two or three things worth fixing first. No obligation.