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"The EMR is slow every morning"
Front-desk staff wait on screens while the waiting room fills up. The cause is usually an ageing workstation, a struggling server or a congested network, and each of those can be measured and fixed.
IT support for medical clinics in Southwestern Ontario
Your EMR has to be up when the first patient walks in, and patient records have to stay private. We look after the computers, network, accounts and backups behind both, for clinics in London, Windsor, Sarnia, St. Thomas and Woodstock.
Sound Familiar?
What we hear from clinic managers
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"Everyone shares one login"
Shared accounts are fast at the front desk but make it impossible to tell who opened which chart. Individual sign-ins with quick switching keep the speed and give you a record.
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"I think the backup runs"
Most clinics have a backup job. Far fewer have restored from it. Until a restore has been tested, nobody knows whether last month's charts would come back.
PHIPA, in plain terms
What the law asks of your clinic, and what we do about it
Ontario's Personal Health Information Protection Act (PHIPA) makes your clinic, as the health information custodian, responsible for protecting patient information. Much of that protection is technical. Here is how each obligation maps to the work we do.
| Your responsibility under PHIPA | What CVN puts in place |
|---|---|
| Protect health information against theft, loss and unauthorized use, copying, change or disposal | Individual accounts with multi-factor sign-in, encrypted laptops, endpoint detection and response on every device, email filtering, and prompt security patching |
| Limit access to the people who need it for their role | Role-based permissions on files and shared drives, same-day account removal when staff leave, and a regular review of who can open what |
| Notify patients, and the Information and Privacy Commissioner where required, when information is stolen, lost or accessed without authority | A written incident plan, plus a timeline of what happened, which records were involved and what was done about it, so you can decide what notice you owe |
| Stay responsible for your agents, including the IT provider who can reach your systems | A written confidentiality agreement at onboarding, named technicians, and logged remote sessions |
| Keep records available when a patient or clinician needs them | Encrypted, versioned backups that we monitor and test-restore, and a recovery plan with an agreed target for how long you can be down |
This is a practical summary, not legal advice. Your privacy officer is responsible for your clinic's PHIPA program, and the Information and Privacy Commissioner of Ontario publishes guidance for custodians. We handle the technology side and document it so your privacy officer has something concrete to work from.
What We Look After
Everything your clinic runs on
We don't replace your EMR vendor. We know TELUS PS Suite, Accuro and Practice Perfect, we look after everything they depend on, and we deal with the vendor's support team for you when a problem turns out to be on their side.
- Workstations and laptops at the front desk, in exam rooms and for remote charting
- Your EMR: we work with TELUS PS Suite, Accuro and Practice Perfect, on-premise or cloud-hosted
- Scanners, label and prescription printers, and e-fax
- A separate guest Wi-Fi for the waiting room, kept off the clinic network
- Microsoft 365 or Google Workspace email, with secure messaging for sending patient information
- Phones, including moving to VoIP without losing your fax line (VoIP for clinics)
Phishing & training
Your staff are the most targeted part of the clinic
Most breaches start with an email. We run short awareness training and simulated phishing tests for your staff, so a fake "lab results" email gets reported instead of clicked. You get a simple report of who needs a refresher.
Published Pricing
What it costs
We publish our prices, which most IT providers in the region don't. Rates are in Canadian dollars, billed monthly, plus tax.
$60 /user/mo
Unlimited remote helpdesk, 24/7 monitoring, patching, managed antivirus and a password manager. Suits a small practice with a cloud-hosted EMR.
$110 /device/mo
Everything in Essential, plus unlimited on-site support, the full security suite with email protection, cloud backup and disaster recovery, and priority emergency response.
Custom quote
For multi-site clinics and family health teams. Adds VoIP, hosting, a technology roadmap and controls planned around your privacy program.
Where We Work
Clinics across Southwestern Ontario
We're based at 615 Commissioners Rd E in London. Remote support covers every clinic we look after. On-site visits cover London, St. Thomas, Woodstock, Sarnia and Windsor, plus the towns in between.
Questions
Clinic IT, answered
No IT provider can make a clinic compliant on its own. Under PHIPA the clinic is the health information custodian and stays responsible. What we do is put the technical safeguards in place, document them, and help you show what you did if anyone asks.
Yes. We already work with TELUS PS Suite, Accuro and Practice Perfect, and we support the computers, network, accounts and backups any EMR depends on, whether it is cloud-hosted or runs on a server in your office. For problems inside the EMR itself, we work alongside the vendor's support team so you are not stuck in the middle.
If the laptop was encrypted and managed by us, we lock and wipe it remotely, reset the user's accounts, and give you a written summary of what was on it and when it was last seen. You use that summary to decide what notification PHIPA requires.
Plans start at $60 per user per month. Most clinics fit our Professional plan at $110 per device per month, which adds on-site support, the full security suite and cloud backup. You get a written quote before you sign anything.
No. We are based in London and support clinics across Southwestern Ontario, including Windsor, Sarnia, St. Thomas and Woodstock, with remote support every day and on-site visits when the work needs hands on it.
Book a free 15-minute PHIPA IT check
We'll ask how your clinic handles accounts, devices and backups, and tell you the two or three things worth fixing first. No obligation, and no sales pitch on the call.